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LEGAL PACE SHAPER

Refund Policy

Last Updated: November 12, 2026Effective Date: November 12, 2026

This Refund Policy outlines the terms and conditions governing refunds, credit adjustments, and billing disputes for purchases made on CharlieChaCha (charliechacha.com) and the PaceShaper adaptive marathon and endurance training platform (the “Product” or “Services”).

All payments and billing operations are processed by our authorized Merchant of Record (MoR), Creem.io. By purchasing a credit package on PaceShaper, you agree to the terms set forth in this Refund Policy.

1. Nature of Digital Services & Runner Credits

PaceShaper operates on a prepaid, non-expiring digital credit model (“Runner Credits”) rather than a recurring auto-renewing subscription:

  • Available Packages: Starter Month Pass (60 Credits / $6.90 USD), Full Season Plan (200 Credits / $16.90 USD), and Annual Dual-Season Pass (450 Credits / $29.90 USD).
  • No Expiration: Purchased Runner Credits remain valid indefinitely in your account ledger until consumed.
  • Immediate Digital Delivery: Runner Credits are delivered digitally to your account immediately upon payment confirmation and are consumed when executing AI computational tasks (such as weekly microcycle settlements, schedule adaptations, or pre-race pacing strategies).

2. Eligibility for Full Refunds (Unused Credits)

We offer a straightforward refund window for accidental or unutilized purchases:

  • 14-Day Window for Unused Packages: You may request a 100% full refund within 14 calendar days of the original purchase date, provided that zero (0) credits from the purchased package have been consumed.
  • Full Balance Requirement: To qualify for a full refund, your account’s purchased credit balance from that order must remain completely intact and unused at the time of your request.

3. Non-Refundable Items (Consumed Credits)

Due to the immediate computational and AI-generation costs incurred when delivering personalized training plans:

  • Consumed Credits Are Non-Refundable: Once any portion of a purchased credit package has been redeemed to generate a training microcycle, settle a weekly review, recalculate a schedule, or produce a race strategy guide, the digital service is deemed delivered and is non-refundable.
  • No Partial Refunds on Partially Used Packages: We do not issue prorated or partial cash refunds for remaining unused credits after a package has been partially utilized. Because Runner Credits never expire, you may retain any remaining credits in your account for future training cycles or upcoming races.
  • Dissatisfaction with AI Recommendations: Training plans and pacing zones are algorithmic outputs derived from Daniels’ Running Formula and user-supplied metrics. Subjective disagreement with suggested paces or deload decisions does not constitute grounds for a refund once credits have been spent, though you may use the in-app adjustment directive feature to refine your schedule.

4. Technical Errors & Duplicate Charges

We guarantee fair and accurate ledger accounting for every transaction:

  • Failed AI Generation: If a system outage, network interruption, or upstream AI timeout deducts credits from your balance without delivering a valid training schedule or race strategy, contact us with your account email and approximate timestamp. Upon verification in our ledger logs, we will promptly restore the deducted credits to your account.
  • Duplicate Billing: If you were accidentally charged twice for the exact same order due to a payment gateway glitch, we will coordinate with Creem.io to issue a full refund for the duplicate transaction.

5. How to Request a Refund

To initiate an eligible refund or credit restoration request, please email our support team at [email protected] with the following details:

  • The email address registered to your PaceShaper account.
  • Your Creem.io Order ID or payment receipt confirmation.
  • The date of purchase and a brief explanation of your request.

We review all refund requests within 2 to 3 business days. Once approved, refunds are processed through Creem.io back to your original payment method (credit/debit card or Apple Pay). Depending on your card issuer or bank, funds typically appear on your statement within 5 to 10 business days.

6. Chargebacks & Payment Disputes

If you notice an unrecognized charge or encounter any billing issue, please contact [email protected] before initiating a chargeback with your bank or card provider. Filing an unwarranted chargeback after consuming Runner Credits violates our Terms of Service and will result in the immediate suspension of your PaceShaper account and revocation of remaining credits.

7. Statutory Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory statutory refund or withdrawal rights you may hold under applicable consumer protection laws in your jurisdiction (such as EU/UK digital content regulations, where you expressly consent to immediate digital performance upon redeeming credits).

8. Policy Updates & Contact Information

We reserve the right to update this Refund Policy to reflect changes in our pricing packages or payment processor requirements. Any revisions will be posted on this page with an updated “Last Updated” date.